Policy On Shipping

Our Top Priorities As shipping experts, we prioritize three key elements in our operations:

• Ensuring the Safe Delivery of Your Order: Our topmost concern is the secure delivery of your order right to your doorstep. We take every measure to ensure that your package reaches you safely, without any damage or loss.
• Environmentally Sustainable Packaging: We are committed to reducing carbon emissions and promoting an eco-friendly approach to shipping. That's why we use recycled materials and biodegradable packaging equipment, such as bubble wrap, in our operations. 
• Saving You Money: We understand the value of your hard-earned money. That's why we strive to provide cost-effective shipping solutions without compromising on the quality of our services.

All of our packaging equipment, including our bubble wrap, is either made from recycled materials, designed for multiple uses, or capable of being naturally biodegradable.

 

Processing & Fulfillment

Our Promise to You We want to make sure that your orders are processed and shipped in a timely and efficient manner. Here's what you can expect from us:

1. Quick Processing: Orders placed on weekdays before 2:00 PM GMT+8 will be processed on the same day, while orders placed after that time will be processed on the next working day. Orders placed on weekends or holidays will be dispatched from our warehouse on the next working day.
2. Timely Delivery: We require 2 to 3 business days for processing and shipping your order. Larger orders may take a little longer to pack and ship. During peak periods, there may be delays, but we assure you that we are working hard to ensure a prompt delivery of your products. 
3. Excellent Customer Service: If you have any concerns or issues with your order, our knowledgeable customer service representatives are always ready to assist you. Simply drop us an email at info@kaldenmotor.com and we'll get back to you as soon as possible. 

 

Estimated Delivery Time

DELIVERY AREA	TIME FOR DISPATCH	TIME FOR DELIVERY
North America	2-5 Business Days	10-25 Business Day
South America	2-5 Business Days	10-25 Business Day
Europe	2-5 Business Days	10-25 Business Day
Asia	2-5 Business Days	10-25 Business Day
Africa	2-5 Business Days	10-25 Business Day

 

Global delivery service.

Wherever You Are, We've Got You Covered We are proud to offer international shipping services to most major countries around the world. However, there are a few things you need to keep in mind: 

• Additional Charges May Apply: Please note that customs duties, import taxes, and fees are not included in the shipping costs. These charges are the responsibility of the buyer and may vary depending on your country's regulations.
• All Overseas Orders are Final: Once your order is placed and shipped, it is considered final and non-refundable. For more information on our return and replacement policy, please refer to the relevant section on our website.

 

Cost of Shipping

What You Need to Know We are committed to providing you with the best possible service at a fair price. Here are a few things to keep in mind regarding the cost of shipping:

• Shipping Fees: During the checkout process, the shipping fee will be calculated based on the weight and destination of your items. You will be required to pay the actual amount as determined by our system. 
• Delivery Fee: A delivery fee will be charged with every purchase to cover the cost of shipping your order to your location.

 

Tracking

Keeping You in the Know We want to make sure that you are always informed about the status of your order. That's why we provide you with a confirmation email containing tracking details as soon as your product is dispatched. This email will include your tracking number and a link to the carrier's website, where you can monitor the progress of your shipment. 
Sign in to Access Your Account Information and Monitor Orders To access the account information section on kaldenmotor.com and monitor your orders, signing in is required. Simply select the "Order history" link in the "My Account" section to view your recent purchases. If you happen to come across a tracking number, feel free to use it on the "Track Your Order" website to access tracking information. This feature provides confirmation of successful delivery for your product.

Please note that in some cases, shipping companies may take 2-5 business days to update the latest tracking information. If it has been longer than five business days since you placed your order and there is still no tracking information, please contact us.

We hope this information has been helpful. If you have any further questions or concerns, please do not hesitate to reach out to us. We are here to make your shipping experience as smooth and stress-free as possible.

 

Customs and Import Fees

Know Before You Buy When importing packages, duties and taxes may apply. It is the responsibility of the client to cover these fees. While hiring a customs broker may not be mandatory in certain countries, we highly recommend it as they have the expertise to navigate customs duties effectively. Working with an experienced customs broker can help avoid errors, delays, and extra costs. 

Before making a purchase on kaldenmotor.com, please verify the custom duties and taxes associated with your order. We do not offer refunds if the package is confiscated by customs unless all items are returned to us in good condition. 

 

Shipping Address and Postal Code Boxes

Make Sure They Match Please note that once an order has been shipped, we are unable to modify the delivery address. If you have entered the wrong address, please inform us within 12 hours of making your purchase. 
For multiple items going to different addresses, please place separate orders for each delivery address.
If the shipping address and postal code do not match, the customer is responsible for any fines or fees incurred. The customer will also be responsible for reshipping the item.

Billing Address vs Shipping Address The billing address is where the customer receives their invoices or statements, while the shipping address is where they want their package to be delivered. Please ensure the correct address is entered in the "shipping address" section.

Note: We do not ship to P.O. boxes or military APOs.

 

Late Delivery

Things Out of Our Control: While we strive to provide timely delivery, KALDEN MOTOR is not liable for any delays caused by events beyond our control, such as force majeure, government actions, transportation delays, labor disputes, or delivery issues. In the rare case that we are unable to fulfill your order due to availability issues in our stockroom, we will notify you within three business days from the date of your order.

 

Our Policies on Return, Refund & Exchange

If for any reason you are not satisfied with your purchase, we have a hassle-free return and refund policy in place. We want to ensure that you are completely happy with your experience at KALDEN MOTOR.

 

Shipping Updates & Alerts

We understand the importance of communication, which is why we will keep you informed every step of the way. You will receive email and SMS notifications when your package is shipped.

 

Product ownership

Once your items have been delivered, they are now under a destination contract. This means that KALDEN MOTOR is not liable for any loss, theft, or damage that may occur.

 

Still looking for help?

Our customer support team is always here to assist you. Please feel free to reach out to us at info@kaldenmotor.com. We pride ourselves on providing informative and creative solutions to any issues you may encounter.